Park Services
To make your visit to La Ronde memorable, we do everything we can to make your experience the best it can be. That's why we offer a wide range of services that will allow you to make the most of your time with us.
In addition to the information you will find on this page, our Customer Service representatives (located at the main entrance of the park) will be happy to answer your inquiries during our opening hours. Please note that outside of our opening hours and days, you may contact us for any request via this link: Contact us.
Interchangeable Companions
Persons accompanied by children under 1.37 metres (54 inches) in height may proceed to the height checkpoint at the entrance to each ride. At this point, you simply need to notify the attendant of the situation. The attendant will allow the adult accompanying the child to proceed with the child to the exit of the ride while the other members of the group are queuing. Once the rest of the group arrives at the ride platform, the adult accompanying the child will be able to switch places with another adult, and thus access the ride in turn. Certain conditions apply.
Intercom announcements
Unfortunately, La Ronde does not have an intercom system that would allow announcements to be made throughout the park. However, you may always leave messages for your group members directly at Customer Service.
Casiers
If you would prefer to store your personal belongings for the day, please rent a locker. For added security, these can be electronically locked with a PIN code. You will find the lockers near the main entrance of La Ronde. Please note that locker availability is on a first-come, first-served basis. The rental fee is:
Regular locker
10 $
Casier jumbo
13 $
Taxes are included. Payment can only be made by debit or credit card.
Circle of friends
This program is free and allows you to enjoy your day more as it can save you a lot of trouble! We offer you the opportunity to obtain bracelets from any security guard or from Customer Service. On these bracelets, you will be invited to write important information (name of the child, parents, cell phone number, etc.) that will allow us to reunite you quickly in the event that your child gets lost in the park.
Lost children/parents
If your child is lost or separated from your group, do not panic and proceed directly to Guest Services, located at the main entrance of the park, to provide a physical description of your child. You can also notify a La Ronde employee or security guard for assistance. Children separated from their parents are taken to Customer Service. Try to stay calm, we always find your little adventurers!
Because we do not broadcast park-wide messages, we encourage you to establish a meeting place in the event that your group becomes separated.
Wheelchairs
We welcome visitors with reduced mobility every day and we do everything we can to make La Ronde accessible to all. Wheelchairs can be rented by going to the lockers to the left of the main entrance once you have passed through the turnstiles (in the same place as for stroller rental). The rental fee is:
Wheelchair
16 $
Taxes are included. Identification is required as a deposit for the rental. As the number of wheelchairs available for rent is limited, we recommend that you bring your own or arrive early to ensure you have one. Renting a wheelchair does not guarantee access to the rides. We invite you to consult our complete policy and all the information relating to the reception of people with reduced mobility by clicking below.
INFORMATION FOR PEOPLE WITH A MOBILITY IMPAIRMENT|
Closing hours
Please note that the queue closure time may be earlier than the ride closing time. Entrances and ticket offices close one hour before the rides close, and the parking lot closes 2 hours before the park closes.
The Flash Pass
Reserve your place in the queue and save time with the Flash Pass! For more information on the Flash Pass, click on the button below.
Customer Service Desk
If you have additional questions or would simply like to learn about the day's events, please visit Customer Service, located at the main entrance. One of our team members will be pleased to assist you.
You will also find several services:
– Information about our accessibility program
– Official size measurement with bracelets
– Lost and found
– Missing children
Lost and Found
Can't find one of your belongings? We may have found what you have misplaced! Please visit Customer Service to confirm whether we have recovered your item or to report its loss. If you report a lost item and we find it after your departure, we will contact you as soon as possible. For more details on the procedures to follow, please visit our "Lost and Found" page by clicking here. Please note that La Ronde is not responsible for lost, stolen or damaged items. Please be vigilant during pre-boarding announcements and ensure that you protect your belongings before boarding a ride. Lockers (for a fee) are also available to keep your belongings safe (see the "Lockers" section above).
People with Mobility Disabilities and Accessibility Program
Safety is our number one priority. The core of our work is to meet the needs of our clientele while ensuring the safety of all our visitors within the park.
Please note that all rides and attractions have physical restrictions in order to access them.
We invite you to consult our complete guide to our accessibility program by clicking below.
INFORMATION FOR PEOPLE WITH A MOBILITY IMPAIRMENT
Strollers
Walking around the site with a toddler in your arms can quickly become exhausting. That's why we offer you the possibility of renting strollers on a first-come, first-served basis. You will find single and double strollers in two easily accessible locations. At the main entrance, this is the rental counter located on the left once you have passed through the turnstiles, near Customer Service. At the entrance to the Village, you will find the strollers at the Marchand du Village shop, on the left once you have passed through the turnstiles. The rental fee is:
Single stroller
12 $
Double stroller
16 $
Taxes are included. Identification is required for the rental. You can pay by credit or debit card to rent strollers.
First Aid/Breastfeeding
If you are feeling weak, injured, or simply in need of assistance, please visit our first aid station where paramedics are available during park hours. This first aid station is located near the Démon ride. If you require assistance, please do not hesitate to contact a member of the La Ronde team.
Breastfeeding in public is a fundamental right, but if you wish for a quiet place, the Clinic is available for you.
Parking
The parking lot at La Ronde is located on Île Sainte-Hélène. To purchase a parking space, click here.
Toilets
Washrooms and waterers are located at the main entrance of La Ronde. To find out where the nearest toilets are located, consult the map of the site by clicking here.
In addition, La Ronde's washrooms are equipped with accessible spaces that can accommodate individuals with reduced mobility, with the exception of the washrooms located in the Saloon and the Village outside.
Finally, be aware that all women's restrooms, and most men's restrooms, have a changing table
ADDITIONAL QUESTIONS
Are you unable to find what you are looking for? Visit our Frequently Asked Questions (FAQ)
Prices, attraction availability, schedules, and park policies are subject to change without notice. Service fees apply to online orders.
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